Remote Services

What are Future-tech’s Remote Services for data centres?

One of the biggest overheads for data centre operators is its ‘on premise’ engineering teams and maintenance services. In the UK the typical support model is to employ a team of engineers on-site engineers that work on shift patterns at a large cost to the business. Where a data centre is designed and built with a high degree of site resilience and correctly maintained it should be recognised that the risk to uptime is very low and a permanent team of engineers based on site is not necessary. This is also true if the applications and data hosted within the site have multi-site resilience such as site failover or genuine Synchronous Replication. Those of our US-based clients who recognise this and are taking advantage of our services are significantly reducing OPEX costs by operating ‘dim’ or ‘dark sites’ where part or all engineering support is contracted out to a third-party operator. Future-tech’s Remote Services are therefore particularly well suited to those wishing to move to a ‘Dark Site’ Operating model to reduce the extremely high costs of onsite personnel.

With the increasing industry focus on ‘Edge’ data centres and the requirement for proximal processing and data storage, Future-tech have ensured that our Remote Service offering fully supports the requirements of this increasingly popular type of data centre deployment.

Methodology

The typical Edge data centre will be unstaffed and follow a dark site operating model typically with a smaller footprint than traditional core data centres. In this scenario, without full time engineers on site, predictive maintenance techniques used in addition to preventative maintenance and high levels of engineering skill become increasingly important to ensure operational reliability.

The use of this approach along with specially trained engineers who can perform tasks across multiple disciplines rather than the more traditional siloed approach to engineering delivery will ensure that the site infrastructure is kept in the optimal operating condition without the requirement for site based staff. Additionally, the predictive maintenance techniques ensure that any potential issues are highlighted, and their impact anticipated to be dealt with according to an agreed and scheduled plan before they develop into problems.

Future-tech ensures full integration with your business as the vital engineering support function. With Future-tech Remote Services you have the support of Future-techs’ team; on call engineers, mechanical and electrical engineers, design consultants, project managers and designers when you need us. We provide Planned Preventative, Predictive and Reactive data centre maintenance and emergency response services to support your business whilst reducing your OPEX.